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Contact Shaking Head AI

How to reach Shaking Head AI about a video, credits, a refund or your data.

Last updated: 2026-10-28

For anything about Shaking Head AI, write to us by email.

Email Support

[email protected]

What to Include

To help us sort it out quickly, tell us the Google email address you sign in with, what you were trying to do and what happened instead. A screenshot, the time it happened, or the reference code shown under a failed video helps a lot.

Common Requests

  • A video failed or looks wrong. Failed renders are retried once automatically, and if they fail again your credits come back on their own. If a finished video isn’t what you hoped for, tell us.
  • Refunds. Not happy with a finished video? Email us and it’s refunded to your original payment method through Stripe. If you used only part of a pack, the credits you haven’t used are refunded.
  • Credits and payments. Questions about a pack, a charge or your credit balance.
  • Privacy. Requests to delete your photo, your videos or your whole account. Photos are deleted automatically 30 days after upload in any case.
  • Rights concerns. If you believe a video made with Shaking Head AI uses your image without permission, email us with the details and we will review it.

Website: https://shakingheadai.com/