Contact Shaking Head AI
How to reach Shaking Head AI about a video, credits, a refund or your data.
Last updated: 2026-10-28
For anything about Shaking Head AI, write to us by email.
Email Support
What to Include
To help us sort it out quickly, tell us the Google email address you sign in with, what you were trying to do and what happened instead. A screenshot, the time it happened, or the reference code shown under a failed video helps a lot.
Common Requests
- A video failed or looks wrong. Failed renders are retried once automatically, and if they fail again your credits come back on their own. If a finished video isn’t what you hoped for, tell us.
- Refunds. Not happy with a finished video? Email us and it’s refunded to your original payment method through Stripe. If you used only part of a pack, the credits you haven’t used are refunded.
- Credits and payments. Questions about a pack, a charge or your credit balance.
- Privacy. Requests to delete your photo, your videos or your whole account. Photos are deleted automatically 30 days after upload in any case.
- Rights concerns. If you believe a video made with Shaking Head AI uses your image without permission, email us with the details and we will review it.
Website: https://shakingheadai.com/
